Job Description
Join our award-winning call center team in Columbus, OH and start your career tonight! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional customer service for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No prior experience required – we provide paid training! Apply today for immediate start.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and other platforms
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Flexible schedule availability (11 PM - 7 AM)
- Basic computer proficiency (MS Office, web browsers)
- Problem-solving mindset and customer-first attitude
- Pass background/drug screening checks