Job Description
Are you looking for a night shift opportunity with immediate start options? Apex Support Solutions is expanding our elite team in El Paso, TX and we are seeking dedicated professionals to join our high-performance call center.
We pride ourselves on delivering exceptional customer experiences and offer competitive pay, comprehensive benefits, and a supportive work environment. If you thrive in a fast-paced setting and enjoy helping people, we want to hear from you.
Why Join Us?
- Immediate Hires: Start working within 48 hours of application.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Benefits: Enjoy a quiet work environment and reduced traffic commute.
Apply today to become part of the Apex family!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, issues, and complaints efficiently and accurately.
- Process orders, returns, and account updates using our CRM software.
- Maintain detailed and accurate call logs, notes, and customer records.
- Follow up on unresolved issues to ensure complete customer satisfaction.
- Adhere to all call scripts and quality assurance guidelines.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a call center or customer service role is preferred but not required for immediate starters.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong computer literacy and typing skills (35+ WPM).
- Ability to remain calm and professional under pressure.
- Valid driver's license and reliable transportation (optional for remote).