Job Description
Join GlobalConnect Solutions for an exclusive hiring event for night shift call center professionals in San Francisco! We're seeking motivated individuals to join our award-winning customer service team. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Our state-of-the-art facility features modern amenities and flexible scheduling options. Don't miss this chance to become part of a dynamic team dedicated to excellence!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year call center or customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work 12-hour night shifts (7pm-7am)
- High school diploma or equivalent required
- Spanish fluency a plus (bilingual premium offered)