Job Description
Join Our Night Shift Team in San Francisco!
Global Connect Solutions is seeking dedicated Night Shift Call Center Representatives for an exclusive hiring event! Enjoy premium pay rates, comprehensive benefits, and a dynamic work environment in the heart of San Francisco. This full-time position offers stability, growth opportunities, and the flexibility to balance your lifestyle.
Why Work With Us?
- Competitive hourly wage with night shift differential
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holiday pay
- Tuition reimbursement and professional development
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficient with CRM software and MS Office Suite
- Strong attention to detail and accuracy
- Availability for night shifts (10 PM - 6 AM)
- Background check and drug test required