Job Description
Join our award-winning support team and deliver exceptional customer experiences through live chat channels! We're seeking energetic Chat Support Agents to join our growing Houston-based team immediately. Enjoy competitive pay, comprehensive training, and a collaborative environment where your communication skills shine. If you're passionate about helping customers and thrive in fast-paced digital interactions, this is your moment to shine!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex issues
- Upsell products/services during customer interactions
- Maintain positive brand reputation through empathetic communication
- Adhere to SLA metrics and performance targets
- Participate in ongoing training and process improvements
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Type 45+ WPM with 98% accuracy
- High school diploma or equivalent
- Must be available for flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities