Job Description
Are you looking for a stable, rewarding career with flexible night shift options? Apex Customer Solutions is hosting a massive Hiring Event in Columbus, Ohio, and we want you to be part of our growing team.
As a Night Shift Call Center Representative, you will be the voice of our brand, providing exceptional service to our clients. Whether you are an experienced professional or looking to start a new career, our comprehensive training program ensures you have everything you need to succeed.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Benefits: Enjoy your days free to pursue hobbies, family time, or further education.
- Health & Wellness: Comprehensive medical, dental, and vision insurance.
- Advancement: Clear career paths from Entry Level to Team Lead.
Don't miss this opportunity to join a top-tier call center environment. We are looking for motivated individuals ready to make an impact on the night shift.
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer satisfaction.
- Resolve customer inquiries, complaints, and issues efficiently using CRM tools.
- Accurately document customer interactions and account information in real-time.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Maintain a professional and polite demeanor during all shifts, including high-pressure situations.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High School Diploma or GED required.
- Must be available to work 40 hours per week on the night shift (shift times vary).
- Strong verbal communication skills and active listening abilities.
- Proficiency with computers and typing (40+ WPM).
- Ability to handle stressful situations with patience and empathy.
- Reliable transportation to the Columbus, OH location.