Job Description
Are you looking for a dynamic career opportunity in Milwaukee, WI with flexible schedule options? Apex Customer Solutions is currently seeking highly motivated Night Shift Call Center Representatives to join our world-class support team. Whether you are an experienced professional or looking to start your career, we offer a comprehensive benefits package and a supportive work environment.
As a Night Shift Representative, you will be the voice of our brand, helping customers resolve issues, answer inquiries, and ensure they have a seamless experience. We prioritize employee well-being and offer competitive compensation for night differential work.
Responsibilities
- Manage a high volume of inbound and outbound calls during evening and night shifts.
- Resolve complex customer inquiries and complaints with patience and empathy.
- Accurately document all customer interactions and solutions in our CRM system.
- Provide accurate product information and troubleshoot technical issues.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all call scripts, quality assurance guidelines, and company policies.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a call center, hospitality, or customer service role is preferred but not required.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 3:00 AM or 10:00 PM to 7:00 AM).
- Strong computer proficiency and typing speed (40+ WPM).
- Excellent verbal communication skills and the ability to de-escalate tense situations.