Job Description
Join ConnectSphere Solutions' elite night shift team in Atlanta and launch your customer service career! We offer comprehensive paid training, competitive pay, and a supportive environment for motivated individuals. As a Night Shift Call Center Representative, you'll be the voice of our brand, delivering exceptional experiences while enjoying flexible schedules and advancement opportunities.
Why choose us?
- Free paid training program with certification
- Competitive hourly wages + performance bonuses
- Health benefits and 401(k) matching
- Modern downtown Atlanta workspace
- Clear career growth paths into leadership
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service standards
- Adapt to new technologies and processes during training
- Uphold company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing 35+ WPM
- Flexibility to work nights (11 PM - 7 AM)
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta location