Job Description
Join our award-winning call center team in Portland, Ohio! We're seeking motivated individuals for our night shift positions with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. As a key member of our customer service team, you'll deliver exceptional experiences while building valuable skills for your career advancement. Benefits include health insurance, 401(k) matching, and paid time off. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Reliable transportation for night shift hours
- Basic computer proficiency
- Problem-solving aptitude and patience
- Previous customer service experience a plus