Job Description
Are you ready to launch a successful career in customer service? Zenith Contact Solutions is currently seeking dedicated Night Shift Call Center Representatives in Philadelphia, IL. We are committed to your growth, which is why we offer Paid Training to ensure you are fully prepared before your first shift.
As part of our growing team, you will play a crucial role in resolving customer inquiries, processing orders, and providing top-tier support. Whether you are an experienced agent or looking to break into the industry, we provide the tools and mentorship you need to excel.
Why Choose Us?
- Paid Training: No experience required? No problem! We pay you to learn.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Night shift options available to fit your lifestyle.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer issues efficiently by following standard operating procedures and scripts.
- Accurately input and update customer information into CRM systems.
- Provide product and service information to help customers make informed decisions.
- Escalate complex issues to supervisors when necessary.
- Meet daily and monthly performance metrics regarding call quality and volume.
Qualifications
- High school diploma or equivalent (GED).
- Must be available to work night shifts, weekends, and holidays as required.
- Strong computer literacy and ability to navigate multiple software applications.
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional in high-pressure situations.
- Previous customer service experience is a plus but not required.