Job Description
Join our award-winning team as a Night Shift Call Center Representative and unlock the freedom of working from home! At Global Connect Solutions, we empower exceptional talent to deliver outstanding customer service from the comfort of their personal space. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities while supporting clients across Fresno, CA, and North Carolina. This fully remote role eliminates commutes and offers flexible scheduling designed for your lifestyle. Become part of a supportive culture where your contributions drive real impact!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, troubleshoot technical issues, and process orders efficiently
- Document all interactions in CRM systems with meticulous attention to detail
- Meet/exceed performance metrics including call quality, resolution rates, and CSAT scores
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in continuous training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal/written communication and problem-solving abilities
- Proficient in typing (35+ WPM) and CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and dedicated home office space
- Availability to work night shifts (10 PM - 6 AM PST)
- Strong time management and self-motivation skills