Job Description
Join ConnectCare Solutions as a Night Shift Chat Support Agent and become the digital lifeline for our clients! We're seeking empathetic tech-savvy professionals to deliver exceptional customer support through live chat channels while working during our overnight hours (11 PM - 7 AM CST). This is your opportunity to join a rapidly growing tech company with comprehensive training, career advancement paths, and a supportive remote-first culture.
Responsibilities
- Provide real-time customer support via live chat for high-profile tech clients
- Resolve technical issues, billing inquiries, and product usage questions
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with escalation teams for complex troubleshooting
- Meet/exceed performance metrics (response time, CSAT scores)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years of customer support experience (chat/email preferred)
- Exceptional written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM platforms (Zendesk/Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during overnight shifts
- High school diploma or equivalent (college degree preferred)