Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Charlotte, NC! We're seeking tech-savvy communicators to provide exceptional customer support via live chat during overnight hours. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth in a fast-paced digital environment. Ideal for night owls who thrive in remote settings and excel at resolving customer inquiries with precision and empathy.
Responsibilities
- Deliver real-time chat support to resolve customer issues across multiple digital platforms
- Maintain detailed documentation of interactions and resolution workflows
- Collaborate with cross-functional teams to escalate complex technical problems
- Meet performance metrics for response time and customer satisfaction
- Continuously update knowledge base with product updates and solutions
- Monitor chat queues during overnight shifts (10 PM - 6 AM ET)
Qualifications
- Minimum 1 year experience in customer support or live chat environments
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in CRM systems (Zendesk, Salesforce) and chat platforms
- Ability to work independently during overnight hours with minimal supervision
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; associate's degree preferred
- Reliable internet connection and quiet home office setup