Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our team in Atlanta, Georgia. This role offers an immediate start for candidates who are ready to contribute to a world-class support team.
As a Customer Service Representative, you will serve as the face of our brand, ensuring our clients receive top-tier assistance. We pride ourselves on our inclusive culture and are seeking individuals who are passionate about helping others.
Benefits:
- Immediate start available
- Competitive hourly pay ($18 - $22)
- Flexible scheduling to fit your lifestyle
- Comprehensive training provided
- Opportunity for growth within the company
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Provide accurate information regarding products, services, and account details.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Identify opportunities to improve the customer experience and suggest process improvements.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is preferred but not required.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and handle a high volume of requests.
- A friendly, patient, and professional demeanor.