Job Description
Join NexaConnect Solutions as a Night Shift Chat Support Specialist and become part of our award-winning remote team based in Seattle! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital channels. This full-time remote role offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in the United States while supporting our West Coast clientele during overnight hours.
Responsibilities
- Provide real-time assistance via chat and messaging platforms for technical inquiries and product support
- Maintain detailed customer interaction records in CRM systems with 99% accuracy
- Collaborate with Tier 2 support teams for complex technical escalations
- Monitor customer satisfaction metrics and implement improvement strategies
- Participate in bi-weekly training sessions on product updates and service protocols
- Adhere to SLA response times while maintaining quality standards
- Contribute to knowledge base documentation for common customer issues
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Ability to type 60+ WPM with excellent written communication skills
- Proficiency with Zendesk, Intercom, or similar support platforms
- Strong problem-solving abilities for technical troubleshooting
- Comfortable working overnight shifts (11 PM - 7 AM PST)
- High-speed home internet connection (minimum 50 Mbps)
- Experience with remote collaboration tools (Slack, Zoom)
- US residency required (WA or CA preferred)