Job Description
Join our dynamic support team and become the voice of our brand! Nexus Solutions Group is seeking dedicated Night Shift Chat Support Specialists to deliver exceptional customer experiences from our Charlotte, NC headquarters. This immediate-start opportunity offers competitive compensation, flexible scheduling, and a collaborative work environment where your problem-solving skills shine. If you thrive in fast-paced digital environments and want to make an immediate impact, apply today!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing concerns, and product questions
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 50+ WPM with high accuracy
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Available for consistent night shifts (10 PM - 6 AM)