Job Description
We're urgently seeking passionate Customer Service Representatives to join our dynamic Oakland call center team! If you thrive in fast-paced environments and want to make an immediate impact, this is your golden opportunity. Enjoy competitive pay, comprehensive training, and a supportive culture where your growth is prioritized. Start your career journey with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to multitask and work under pressure
- Proficient with computers and CRM software
- Positive attitude and problem-solving mindset
- Available for flexible shifts (including evenings/weekends)