Job Description
Join our dynamic team as a Night Shift Chat Support Specialist at GlobalTech Solutions Inc.! We're hosting a exclusive hiring event for dedicated professionals in Chicago, IL who thrive in fast-paced digital environments. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in our state-of-the-art downtown facility. As a key member of our customer experience team, you'll provide exceptional support through real-time chat channels while enjoying a flexible schedule that accommodates your lifestyle.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Tuition reimbursement program
- Modern downtown Chicago workspace
- Clear career advancement pathways
Responsibilities
- Deliver real-time technical and billing support via live chat
- Resolve customer inquiries within 5-minute SLA
- Document interactions using Zendesk CRM system
- Collaborate with tier-2 support for complex escalations
- Identify trends to improve customer experience
- Maintain 95% chat availability during shifts
- Participate in quarterly training sessions
Qualifications
- 1+ years customer support experience
- 90+ WPM typing accuracy
- Proficiency with Zendesk/Salesforce
- Ability to multitask in high-volume environments
- Strong problem-solving skills
- Flexible availability for night shifts (10 PM - 6 AM)
- US work authorization required