Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist in Chicago! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences while working flexible overnight hours. This is your opportunity to launch a rewarding career in tech with competitive pay, comprehensive benefits, and immediate start date. No degree required – just your passion for helping others and a commitment to excellence.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple digital platforms
- Document interactions and troubleshoot technical issues using CRM systems
- Maintain detailed knowledge of products/services to deliver accurate solutions
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLAs and quality metrics for customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with chat tools (Zendesk, Intercom, etc.)
- Ability to work independently in a remote environment
- Reliable internet connection and quiet workspace
- Flexibility to work overnight shifts (11 PM - 7 AM CT)
- Strong problem-solving and conflict resolution abilities