Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City, Ohio! We're seeking motivated individuals for immediate full-time positions with comprehensive paid training. No experience necessary – we provide all the tools you need to succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on your growth. Start your career journey with us today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work components
- Ability to pass background check and drug screening
- Previous customer service experience preferred but not required