Job Description
Join our award-winning call center team as a Night Shift Agent in Memphis! We're seeking dedicated professionals to deliver exceptional customer service during evening hours. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Attend our exclusive Virginia Hiring Event on June 15th to apply in-person!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Ability to work flexible schedule including nights/weekends
- Excellent communication and problem-solving abilities
- Background check and drug screen required