Job Description
Join TechConnect Solutions' elite night shift team! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences from our Fort Worth hub. This full-time night shift role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Perfect for night owls who thrive on problem-solving and digital communication!
Why TechConnect?
- Industry-leading training and certification programs
- Health, dental, vision, and 401(k) with match
- Remote work flexibility after training period
- Quarterly performance bonuses
- Employee referral incentives
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 teams for complex escalations
- Meet/exceed KPIs: CSAT scores, response times, and resolution rates
- Contribute to knowledge base documentation
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Minimum 60 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM tools
- Exceptional written communication skills
- Ability to work independently in night shift environment
- Basic troubleshooting knowledge of SaaS applications
- Must pass background check and drug screening