Job Description
Are you a people person with a passion for problem-solving? Join Zenith Support Solutions as a Customer Service Representative in the heart of Oakland, California. We are looking for driven individuals to join our team for a full-time role with an immediate start. If you thrive in a dynamic environment and want to make a real impact, we want to hear from you.
As a vital part of our customer-facing team, you will be the voice of our brand, ensuring our clients receive world-class support. We pride ourselves on a culture of respect, growth, and excellence.
Responsibilities
- Manage Inquiries: Handle a high volume of customer calls, emails, and chats with patience, empathy, and professionalism.
- Resolve Issues: Troubleshoot and resolve customer complaints and technical issues efficiently to ensure 100% satisfaction.
- Documentation: Accurately log interactions and details in our CRM software to maintain accurate records.
- Product Knowledge: Stay up-to-date on product features, pricing, and policies to answer questions confidently.
- Upselling: Identify opportunities to recommend additional services or upgrades to enhance customer value.
- Team Collaboration: Work closely with the sales and technical support teams to streamline processes.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: 1+ years of experience in customer service or technical support is a plus.
- Communication: Exceptional verbal and written communication skills with a clear, professional tone.
- Computer Skills: Proficient in Microsoft Office Suite and quick to learn new software platforms.
- Attitude: Self-motivated, reliable, and able to work well under pressure.
- Location: Must reside in the Oakland, CA area for hybrid/on-site flexibility.