Job Description
Are you a dedicated communicator looking for a rewarding career opportunity? Horizon Customer Care Solutions is seeking a highly motivated Night Shift Customer Service Representative to join our growing team in Virginia Beach, VA.
We offer a fully remote work environment, allowing you to manage your work-life balance while delivering top-tier support to our clients. If you thrive in a fast-paced setting and have a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Dedicated night shifts for maximum work-life balance.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Remote Work: No commute required; work from the comfort of your home.
- Professional Development: Ongoing training and career advancement opportunities.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat during night shift hours.
- Resolve customer complaints, issues, and requests with patience and empathy.
- Process orders, returns, and exchanges accurately using CRM software.
- Document all customer interactions and transactions in the company database.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Availability to work night shifts (e.g., 6:00 PM - 2:00 AM or similar).
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM systems.