Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Indianapolis! This is your chance to deliver exceptional support to local clients while enjoying a premium work environment with competitive compensation. Our 24/7 operations center offers stability, growth opportunities, and a supportive culture. Apply today to become part of our award-winning customer service excellence team!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Indianapolis-based clients
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in continuous training programs
- Support weekend/holiday rotations as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts
- Basic technical troubleshooting knowledge
- Pass background check and drug screen