Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist in Denver! We're seeking empathetic communicators to provide exceptional service through our digital platforms. With comprehensive paid training and career advancement opportunities, you'll become an expert in resolving customer inquiries while building a meaningful career in tech support. Enjoy competitive pay, flexible scheduling, and a supportive remote-friendly environment.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries with professionalism and empathy
- Utilize CRM tools to document interactions, track issues, and maintain accurate records
- Collaborate with cross-functional teams to escalate complex technical issues
- Continuously update product knowledge through ongoing training modules
- Monitor multiple chat channels while maintaining response time SLAs
- Identify trends in customer feedback to improve service quality
- Adhere to company security protocols for sensitive data handling
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (chat/phone/email)
- Exceptional written communication skills with 60+ WPM typing speed
- Strong problem-solving abilities and emotional intelligence
- Comfortable working night shifts (11 PM - 7 AM MST)
- Proficiency with Windows OS and web-based applications
- Ability to multitask in fast-paced digital environments
- Must pass background check and drug screening