Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support during evening hours while enjoying the flexibility of remote work. Our competitive compensation package includes hourly pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
What We Offer:
- Competitive hourly pay ($18.50-$24.00)
- Full remote work with flexible scheduling
- Comprehensive benefits package (health/dental/vision)
- Performance-based bonuses
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, product, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system and maintain detailed case notes
- Collaborate with team members to ensure consistent service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify and escalate complex issues to appropriate departments
Qualifications
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently in remote environment
- High-speed internet and quiet home office setup
- Flexible availability for night shifts (10 PM - 6 AM PST)
- Experience with CRM software (Salesforce preferred)
- California residency required