Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support during evening hours while earning competitive pay and comprehensive benefits. This on-site role offers growth opportunities in a dynamic environment where your problem-solving skills directly impact customer satisfaction. Enjoy flexible scheduling options and a supportive culture that values work-life balance. If you thrive in fast-paced settings and have a passion for helping others, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shifts (10 PM - 6 AM)
- Resolve billing issues, product inquiries, and service disruptions with empathy and efficiency
- Maintain detailed customer records in CRM systems while adhering to compliance protocols
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet performance metrics including average handle time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a BPO or call center environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask effectively while maintaining composure in high-pressure situations
- Flexibility to work evenings, weekends, and holidays as required
- Clear background check and drug screening results