Job Description
Join our elite customer service team at the exclusive Night Shift Hiring Event in Dallas! We're seeking dedicated professionals to deliver exceptional support during peak hours while enjoying competitive pay and premium benefits. This event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
As a Night Shift Customer Service Representative, you'll be the voice of our brand during critical hours, resolving complex issues with empathy and precision. Our Dallas facility features state-of-the-art technology and a supportive team environment designed for career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shift hours
- Resolve billing, technical, and service-related issues with first-call resolution excellence
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Maintain performance metrics including CSAT scores and average handle time targets
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proven ability to work independently during overnight hours (10 PM - 6 AM)
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Strong problem-solving skills with ability to de-escalate tense situations
- Excellent written/verbal communication and active listening abilities
- Flexibility to work weekends and holidays as required by service levels
- High school diploma or equivalent; college degree preferred