Job Description
Join our dynamic team as a Local Customer Service Representative on night shift! We're hosting a special hiring event in Fresno, CA for motivated professionals who thrive in after-hours environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No weekend shifts required!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics for call handling and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM software
- Flexible availability for night shift (10 PM - 6 AM)