Job Description
Join Our Exclusive Hiring Event for Night Shift Customer Service Champions!
Global Customer Solutions Inc. is seeking dedicated individuals to join our award-winning customer service team in Fresno, CA. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth potential. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
Why Choose Us?
- Industry-leading starting wages with night shift premium
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement and career advancement programs
- Modern, supportive work environment with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM tools
- Document interactions accurately in Salesforce and maintain quality standards
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work flexible schedules including nights (10 PM - 6 AM)
- Spanish bilingual skills highly desirable
- Pass background check and drug screening
- Valid California driver's license if field support required