Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! We're seeking dedicated professionals to deliver exceptional customer experiences across our Dallas and Ohio locations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Perfect for night owls seeking stability and advancement!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, troubleshoot technical issues, and handle escalations
- Maintain detailed records in CRM systems and document all interactions
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Adapt to evolving products/services and internal processes
Qualifications
- 1+ years customer service experience in high-volume environments
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends and holidays as needed
- Background check and drug test required