Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant New Orleans! We're seeking energetic professionals to deliver exceptional customer experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Immediate start available – apply today to begin your rewarding career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM systems and internal resources
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution targets
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities
- Previous experience in BPO or contact center setting