Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative in sunny Long Beach, CA! We're seeking dedicated professionals to deliver exceptional customer experiences during our evening hours. Paid training ensures you'll master our systems and protocols while earning competitive pay. Enjoy flexible scheduling, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking career growth in the heart of Southern California!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with CRM software and Microsoft Office
- Ability to thrive in fast-paced environments