Job Description
Join our award-winning call center team in Houston and launch your career today! We're urgently seeking motivated Customer Service Agents to deliver exceptional support to clients across Texas. This immediate-start opportunity offers competitive pay, comprehensive benefits, and rapid career progression.
Why You'll Love Working Here:
- Immediate start - no waiting!
- Comprehensive paid training
- Health/dental/vision benefits after 60 days
- Performance-based bonuses up to $500/month
- Tuition reimbursement program
- Modern downtown Houston location
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed KPIs: 25+ calls/day, 90%+ CSAT
- Document interactions accurately in Salesforce
- Collaborate with supervisors to improve processes
- Adhere to PCI compliance standards
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Spanish fluency a major plus
- Must pass background/drug screening
- Flexible schedule availability (nights/weekends)