Job Description
Join our award-winning customer service team as a Night Shift Representative in Portland, PA! We're hosting an exclusive hiring event for motivated individuals seeking a dynamic career path with competitive benefits and growth opportunities. Enjoy flexible scheduling, comprehensive training, and a supportive team environment while delivering exceptional service to our global clientele.
Why Join Us?
• Competitive hourly pay with performance bonuses
• Comprehensive health benefits (Day 1 eligibility)
• Tuition reimbursement and career advancement programs
• Modern remote-friendly hybrid schedule
• Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to improve customer experience
- Maintain product knowledge through continuous training modules
- Support weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with strong computer proficiency
- Comfortable working nights (10 PM - 6 AM EST)
- Passion for problem-solving and customer advocacy
- Reliable transportation to our Portland, PA location
- Bilingual (Spanish) speakers strongly encouraged to apply