Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This role offers competitive pay, comprehensive benefits, and a supportive culture focused on your success. Enjoy flexible scheduling, zero commute, and opportunities for career advancement in a dynamic customer service environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with team leads to escalate complex issues
- Maintain detailed documentation of all customer interactions
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support weekend shifts as needed during peak periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficient with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Availability to work 11 PM - 8 AM CST (including weekends)
- Must pass background check and drug screening