Job Description
Join ConnectSolutions Inc. as a Night Shift Customer Service Representative and unlock the power of remote work! We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of their homes. This full-time night shift role offers competitive pay, comprehensive benefits, and career growth opportunities. Work independently while supporting our diverse client base across Minneapolis and Texas. No commute, no office politics—just focused customer service excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center environments
- Exceptional communication skills and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts with minimal supervision
- Proficiency with CRM software (Salesforce experience a plus)
- Flexibility to work weekends and holidays as needed