Job Description
Join Omaha Connect Solutions as a Remote Night Shift Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and a supportive virtual team environment. Perfect for night owls seeking stability in the Omaha metro area!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for call volume, resolution time, and quality metrics
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/inbound settings
- Exceptional communication skills and active listening abilities
- Proficiency with CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available to work 11 PM - 8 AM CT, including weekends