Job Description
Join our award-winning customer service team as a Night Shift Remote Representative! We're seeking dedicated professionals to provide exceptional support from the comfort of their home office. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic tech environment. Work independently while collaborating with a global team to resolve customer inquiries with speed and empathy.
What We Offer:
- Remote work with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with escalation teams for complex resolution
- Participate in ongoing training and process improvements
- Maintain confidentiality of customer data
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Stable high-speed internet connection
- Quiet, dedicated home office space