Job Description
Join our elite customer service team at Apex Solutions Group! We're hosting an exclusive hiring event for dedicated Night Shift Customer Service Representatives in Tucson. As a key member of our 24/7 support center, you'll deliver exceptional experiences to high-value clients while enjoying premium compensation and career growth opportunities. Our modern, tech-forward environment fosters collaboration and recognition.
Why Choose Us?
• Competitive hourly rates + performance bonuses
• Comprehensive health benefits (Day 1 eligibility)
• Paid training & career advancement programs
• Modern downtown Tucson workspace with amenities
• Recognition programs for top performers
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shifts (10 PM - 6 AM)
- Resolve complex billing and technical issues using CRM systems
- Document interactions accurately in Salesforce and maintain SLA compliance
- Collaborate with cross-functional teams to improve service quality
- Proactively identify upsell opportunities for premium services
- Participate in monthly performance reviews and training sessions
Qualifications
- 1+ years customer service experience in high-volume environments
- Strong problem-solving skills with ability to de-escalate situations
- Proficient with CRM software (Salesforce preferred)
- Available to work flexible night shifts including weekends
- Excellent written and verbal communication skills
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual skills a significant plus