Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes while serving Fort Worth's thriving business community. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that works with your lifestyle.
What We Offer:
- Full-time remote position with night shift hours (10 PM - 6 AM CST)
- Starting pay of $18.50/hour with performance-based increases
- Comprehensive benefits package including health insurance and 401k
- Paid training and ongoing professional development
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- Comfortable with night shift schedule (10 PM - 6 AM CST)
- Proficient with Windows OS and internet navigation