Job Description
Join our award-winning team as a Night Shift Customer Service Representative and deliver exceptional remote support to Seattle's vibrant community. This full-time, home-based role offers competitive compensation ($20-$27/hr) and the flexibility to thrive outside traditional hours. We're seeking empathetic professionals who transform customer challenges into positive experiences while representing Seattle's renowned service excellence. Enjoy a supportive virtual environment with comprehensive training and career advancement opportunities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM PST)
- Resolve complex inquiries and complaints for Seattle-based clients with empathy and efficiency
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Continuously update product knowledge to provide accurate information
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in virtual training and team development sessions
Qualifications
- Minimum 2 years customer service experience with night shift exposure
- Exceptional verbal/written communication skills and emotional intelligence
- Reliable high-speed internet and dedicated home office space
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced virtual environments
- High school diploma; college degree preferred
- Valid work authorization for US employment
- Experience with ticketing systems (Zendesk/ServiceNow)