Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative in sunny Tampa! This immediate-start opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while working flexible overnight hours. Perfect for night owls seeking career growth in Florida's thriving service sector. Apply today and transform your career!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during overnight hours
- Resolve billing, technical, and account inquiries with speed and professionalism
- Document interactions and update CRM systems with detailed information
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed KPIs for resolution time and customer satisfaction metrics
- Proactively identify process improvements for operational efficiency
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and conflict resolution abilities
- Ability to work independently and make sound decisions
- Flexible schedule availability including nights, weekends, and holidays
- Valid US work authorization and reliable transportation
- Basic knowledge of Microsoft Office Suite