Job Description
Join our award-winning customer service team as a Night Shift Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive training, and a supportive remote-friendly environment. Immediate openings available for dedicated professionals ready to make an impact.
What We Offer:
- Competitive hourly wage + performance bonuses
- 100% remote work opportunity
- Comprehensive health benefits (Day 1)
- Clear career advancement paths
- 24/7 support and mentorship
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Process orders, returns, and service requests with precision
- Document interactions accurately in CRM systems
- Collaborate with day shift teams for seamless handovers
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify and escalate complex issues to senior support
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to work independently during night hours
- Proficient with CRM software (Salesforce experience a plus)
- Typing speed: 45+ WPM with high accuracy
- Must have quiet, dedicated home office setup
- Reliable high-speed internet connection required