Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Seattle! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. This role is perfect for night owls looking to build a career in customer service with a company that invests in your growth.
Why Work With Us?
• Industry-leading paid training program
• Night shift differential pay
• Comprehensive benefits package
• Career advancement opportunities
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams on complex cases
- Maintain product knowledge through continuous training
- Support quality assurance initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- Proficiency with CRM and ticketing systems
- Typing speed: 40+ WPM
- Flexible schedule availability (including weekends)