Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Philadelphia! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and fully paid training to kickstart your career. No experience required – we provide all the tools you need to succeed in this remote-friendly role with flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to escalate complex issues and improve processes
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work independently and as part of a team
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to training facility (if applicable)
- Flexible schedule availability for night shifts (typically 11 PM - 7 AM)