Job Description
Join Urban Connect Solutions as a Part-Time Customer Service Representative and become the voice of our thriving Philadelphia community! We're seeking empathetic individuals to deliver exceptional support while enjoying flexible schedules and comprehensive paid training. No prior experience required – we'll equip you with all the skills needed to succeed in this rewarding role. Perfect for students, career changers, or anyone seeking work-life balance in the City of Brotherly Love.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining confidentiality standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience and retention
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Excellent verbal/written communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency with willingness to learn new software
- Ability to work 20-25 hours/week across flexible shifts (evenings/weekends available)
- Positive attitude and commitment to customer-centric values
- Must pass background check and drug screening