Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay, comprehensive benefits, and a supportive team environment. This immediate-start opportunity offers career growth potential in a dynamic setting where your problem-solving skills truly shine.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services using CRM tools
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training to enhance product knowledge and service techniques
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (Salesforce experience preferred)
- Ability to thrive in fast-paced, night-shift schedule (11 PM - 7 AM)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- US work authorization and clear background check