Job Description
Join our award-winning customer service team in Los Angeles! We're seeking dedicated night shift professionals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with basic computer applications